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An open letter
Welcome Eagle Mountain residents,

We look forward to working with you and your city officials to be your natural gas provider. We make lives better for our customers by providing affordable energy for warm homes and efficient businesses, and we hope to do the same for you. We’re proud of our employees’ performance to maintain a safe and reliable system while protecting the environment and sustaining communities. We’re confident you’ll enjoy these same services and benefits.

We also know you’ll have questions along the way. Please feel free to review our website and the Q&A below. If you have more questions, you are welcome to call us at 801-324-1548. Thank you for your support.

Q: Who is Questar Gas?
A: Questar Gas is an 85-year old natural gas company that serves 950,000 homes and businesses in Utah, southwestern Wyoming and southeastern Idaho. It operates about 28,000 miles of natural gas pipes and is a subsidiary of Utah-based Questar Corporation.    

Q: Why does Questar Gas want to buy the gas system?
A: Purchasing Eagle Mountain’s gas system offers some operational advantages in a fast-growing part of Utah County and allows for a reasonable return on the investment.   

Q: Are my gas rates going to go up?
A: Yes, but only slightly – a matter of timing. Questar Gas’s rates have historically been among the lowest in the country. There are times, however, when its rates have been lower than Eagle Mountain’s rates because Questar Gas has access to its own supplies, which helps customers when market prices spike. Once the sale is completed, Eagle Mountain residents will pay the same rate as all Questar Gas customers who live in Utah.

Q: What is the gas rate for residential customers?
A: Eagle Mountain charges a monthly service fee of $9.47, and $6.75 per decatherm. Questar Gas charges a monthly service fee of $6.75, and $7.79 in the summer and $8.94 in the winter per decatherm.

Q: What are the benefits of being a Questar Gas customer?
A: These are just some of the many benefits:  Customer service is available from 7 a.m. to 6 p.m.  Emergency service is provided 24/7. Response to gas leak calls occurs within an hour. Ask-a-tech hotline helps customers troubleshoot appliance problems. ThermWise rebates are available to customers who make their homes more energy efficient.        

Q: In what ways will my gas service change?
A: For the most part, the transition will be transparent. The gas, the delivery system and your appliances will all work the same. You should still call 8-1-1 before you dig. You should call Questar Gas if you have a gas leak. You should call Questar Gas if you have a question about your bill. You should call a licensed plumbing and heating contractor annually to inspect your house pipes and appliances to make sure they’re operating safely.

Q: What will happen to the Eagle Mountain utility employees?
A: Questar Gas recognizes Eagle Mountain’s utility employees’ skill and knowledge and has opportunities for them to continue in their chosen careers. Eagle Mountain will also have needs for employees who choose to stay with the city in other capacities. Currently, Questar Gas employs a dozen Eagle Mountain residents.

Q: Will I still pay my gas bill to Eagle Mountain?
A: No. As a Questar Gas customer, you will pay your gas bill to Questar Gas. For a list of ways to pay your bill, visit www.questargas.com.

Q: Will my account number, billing date and due-date change?
A: Yes, the account number will change but we don’t know the billing dates or due-dates. Customers will have 22 days to make their payments.

Q: What will I need to do if the city sells the gas system?
A: Not much. Eagle Mountain may be able to transfer customer records to Questar Gas. If not, customers may need to verify some information with Questar Gas.

Q: Do I have to pay another deposit.
A: No. Questar Gas only requires deposits from customers who have filed for bankruptcy.

Q: Where can I learn more about Questar Gas?
A: Go to www.questargas.com. Or ask any of your friends, neighbors or relatives who work for Questar.

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