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Paperless Billing Help

Frequently Asked Questions:

How do I make a payment?

  • Open the attached PDF and pay from checking or savings using the provided form or click on the link to pay with Debit/Credit card.
  • Enroll in Auto Pay
  • Pay from the Questar Gas website
  • Pay using the "Bill Pay" suite from your bank or credit union

How do I open the PDF attachment?

Look for the attachment at the top or bottom of your email message. After double clicking on the attached file, you will be prompted to enter your password. Your password is your 5-digit mailing address zip code. To ensure that the attachment opens and functions properly, you need to use the most current version of Adobe Reader. For Mac users, make sure to open the attachment with Adobe Reader and not Mac Preview.

Why won't the PDF attachment open or function properly?

In order to enjoy all the available benefits and functions from your attached paperless bill, you will need a current version of Adobe Reader. Adobe Reader is a very popular and free software that allows you to view any PDF document. If you have a current version of Adobe Reader and the file still won't open please contact Customer Care and request your paperless bill be resent.

How do I update my email address?

There are two ways to easily update the email address on your account. You can either login to your self-serve account or call our Customer Care Reps at 800-323-5517.

To change your email through your self-serve account:
  • Click here to be directed to the login page
  • After logging in, click on the Profile Tab along the top of the web page
  • Enter your new email in the email address field
  • Re-enter your email to confirm the new email address
  • Click the submit button at the bottom of the page

How can I obtain a hard-copy of my bill?

To obtain a hard-copy of your bill for whatever reason, you can open the PDF attachment included in your email and print off a copy of your bill for your own records. You may also choose to save a copy of the bill to your personal computer instead of printing it.

Why are the drop-down boxes not working on the payment form?

Make sure you are using version 7 or above of Adobe Reader. The PDF must be opened in Adobe Reader and not an alternative PDF viewing program.

Make sure you have JavaScript enabled in Adobe Reader.
To enable JavaScript in Adobe Reader:
1. Launch Adobe Reader or Acrobat.
2. Select Edit>Preferences
3. Select the JavaScript Category
4. Uncheck the ‘Enable Acrobat JavaScript’ option
5. Click OK
Menu image

Select JavaScript from the categories on the left and make sure "Enable Acrobat JavaScript" is checked.


Why do I get the following warning?

Adobe will verify that you are about to connect to the Internet when submitting a payment. Click the "Allow"

Note: If you do not wish to see this warning again select the check box
"Remember my action for the site …."

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